IT Outsourcing for SMBs: your external technology department
Maintaining an in-house IT team is costly, hard to retain and often unnecessary at your size. Cytlas gives you everything you need — support, infrastructure, strategy — at a fraction of the cost, with experts looking after your tech every day.
What you get when you hire
Technical support and helpdesk
Direct help for your team to resolve day-to-day technical issues.
Infrastructure management
Proactive management of servers, networks, storage and cloud services.
Operational security
Antivirus, EDR, access control, patching, continuous monitoring and initial incident response.
Strategic IT consulting
Guidance on purchasing, migrations, new platforms and tech budget planning.
Flexible service models
Continuous monthly, fully managed, or project-based / surge engagement.
Multidisciplinary team
Without hiring 5 different people, you get specialists in every area.
How we work
An orderly, transparent process — no surprises.
- 01
Initial technology assessment
We review current state, systems and needs. No cost.
- 02
Tailored proposal
We design the model for your company — scope, hours, response times and monthly cost.
- 03
Onboarding and inventory
We document your complete infrastructure inventory.
- 04
Monitoring implementation
We deploy tools to detect issues before they impact operations.
- 05
Continuous operations
Active support, monitoring and recurring review meetings.
Frequently asked questions
We work alongside your team, we do not replace it. We complement, covering areas where they lack time or capability.
Depending on the contracted model we offer extended coverage for critical incidents. Defined in the contract.
Initial 3-month period to onboard properly. After that, monthly with 30 days notice to terminate.
Consulting from USD $15,000 for SMBs up to USD $80,000+ for large companies. External certification (paid to the certifying body) is separate.
Ready to start?
Schedule a free 30-minute call. We will walk you through exactly how the process would work for your case.